General & Services
1. Is Big Apple Moving licensed and insured?
Yes, Big Apple Moving is fully licensed and insured. We hold all the necessary credentials to operate as a professional moving company, ensuring that your belongings are safely and legally transported to your new location.
2. Does Big Apple Moving Offer Storage services?
Yes, Big Apple Moving offers storage services. We provide secure and climate-controlled storage solutions for both short-term and long-term needs. This service is ideal for those who need a safe place to keep their belongings during a move or for any other storage requirements.
3. Do you move pianos?
Yes, we specialize in moving pianos. Our team of expert piano movers is experienced and equipped to handle the unique challenges of transporting pianos safely, ensuring they arrive at their new location in perfect condition.
4. Can you provide a Certificate of Insurance (COI) for my move?
Yes, Big Apple Moving can provide a Certificate of Insurance (COI) for your move. This is often required by buildings in New York to ensure that the moving process is covered by insurance, protecting against potential damages. Just let us know the requirements of your building, and we will take care of the necessary paperwork.
5. Do you offer packing services?
Yes, Big Apple Moving offers comprehensive packing services. Our team of trained experts provides high-quality packing for every part of your home, from the kitchen to the garage. To learn more visit here.
6. Do you offer disposal services?
Yes, Big Apple Moving offers disposal services as part of our comprehensive moving services. We provide a professional junk removal service, which helps in comfortably managing the process of moving out, particularly useful for dealing with accumulated unwanted items. Visit here to learn more .
7.Do you offer Furniture Assembly?
Yes, Big Apple Moving offers furniture assembly and disassembly services. Our team is experienced in handling both residential and commercial furniture, including items from popular brands and custom pieces. Check out this page for more information!
Pricing and Payment
1. Which payment methods does Big Apple Moving accept?
Big Apple Moving accepts payments via credit or debit cards through our secure online portal. Additionally, we also welcome certified checks and cash payments.
2. When is my payment due?
To secure your moving date, a 25% deposit through our online payment system is required. This amount is then deducted from your total moving expenses. The outstanding balance should be settled three business days prior to your reserved moving date.
3. What’s the procedure if I decide to cancel my move with Big Apple Moving?
If you would like to cancel your move, please inform us at least 72 hours in advance. Your deposit will be processed for a full refund, which you should receive within 2-5 business days.
4. How does Big Apple Moving pricing work, flat rate compared to hourly rate?
To ensure there are no unexpected costs on the day of your move (we understand the importance of staying within budget), Big Apple Moving offers a guaranteed pricing model. This means that the guaranteed price is derived from the list of items you’re moving, the ease of truck access, and the distance between the starting and destination points. We are also pleased to offer an hourly pricing model, The hourly model is like a taxi meter you pay for.
Happy Moving Day
1. Does Big Apple Moving provide insurance for my belongings during the move?
As mandated by the Department of Transportation, We automatically provides the basic coverage for your items at a rate of $0.60 per pound for each article. For additional coverage, you have the option to contact and add a third-party insurer.
2. How much in advance should I schedule my move with Big Apple Moving?
It’s advisable to reach out to us between 1 to 4 weeks prior to your intended move date, taking into account your move size. That being said, Big Apple Moving is fully committed to accommodating last-minute requests the same.
3. What time should I expect the movers to arrive?
Big Apple Moving typically provides an arrival window for their movers, rather than a fixed time. This window is generally communicated in advance and is meant to accommodate any unforeseen delays that may arise. It’s recommended to confirm this arrival window directly with our customer care a day before your move to ensure you have the most accurate timing.
4. What does the term “delivery window” mean?
A “delivery window” refers to the specified time frame during which we commit to delivering your belongings. It’s determined based on the size of your move, distance, and other factors. This window is our pledge to you, highlighting the period we guarantee your possessions will be delivered within.
5. Can I tag along with the moving truck to the delivery location?
As much as we would love to let you ride shotgun, Regrettably, we cannot permit this due to safety protocols and insurance restrictions.
6. Can the weather affect the process of my move?
Weather can indeed affect the moving process. Movers will typically proceed with the move as long as it is safe to do so. However, severe conditions like heavy snow, ice, or extreme storms could cause delays.
7. How long will my move take?
The duration of your move depends on several factors including the distance between your old and new location, the amount of belongings being moved, and the specific services you’ve requested (like packing and unpacking). Local moves might take a day, while long-distance moves could take several days. Weather, traffic, and unexpected delays can also impact the timeline. It’s best to discuss your specific circumstances with one of our moving experts to get a more accurate estimate of how long your move will take.
8. How many movers will be assigned to my move?
The size of the moving crew we allocate is tailored to the scale of your move. Our dispatching department ensures that the team assigned aligns perfectly with your relocation needs.
9. Will I be responsible for parking violations during my move?
Navigating NYC parking can be challenging, but as seasoned moving professionals, we’re adept at handling such situations. Rest assured, any parking tickets incurred by our team during your move will not be your responsibility.
10. Do I need to clear the contents of my drawers before the move?
Indeed, to minimize the risk of damages, we advise that all dresser or closets, file cabinets drawers be emptied.
11. Do I need to be home during my move?
Yes, it is generally required for you or a designated representative to be present during the move. This ensures that you can oversee the packing and loading process, answer any questions the movers might have, and perform a final walkthrough to confirm that nothing is left behind. Additionally, being present allows you to ensure that everything is handled to your satisfaction.
12. Is it ok to pack liquids or food items?
For relocations spanning long distances, state regulations prohibit the packing of food. For local moves, while both food and liquids can be packed, they should ideally be among the last items you prepare for the move.
13. Should I use plastic bags for packing?
reliable choice for moving. We can certainly handle items packed in sturdy duffel bags, but plastic bags present a few challenges. We recommend using more durable packing solutions to ensure the safety and security of your items during the move such as boxes or plastic moving bins.
14. What does “PBO” stand for in the quote?
PBO stands for “Packed By Owner.” It’s a term used in the moving industry to indicate that a box or container was packed by the customer rather than by the moving company’s professional packers.
15. Can Big Apple Moving move my valuable or irreplaceable items?
Unfortunately, we do not handle the transportation of high-value items such as jewelry, precious metals, personal financial records, vehicle keys, insurance documents, cash, prescribed medications, identification documents or other important documents. We strongly recommend securely storing these items during the moving process and personally transporting them to your new location.
16. Do you charge for wrapping and protecting my items?
No, Big Apple Moving includes the cost of wrapping and protecting furniture as part of our moving services.
17. What’s the suggested tip amount for the moving crew?
The TIP is 100% at the customer’s discretion, in NYC for local moving services, it’s customary in the industry to consider a tip ranging from 10-20% of your move’s total cost. For long-distance relocations, a recommended tip is between 5-8%, divided between the pickup and delivery teams. Visit here to learn more.
COMMUNITY
BIG APPLE IN THE COMMUNITY
As a community based company, our mission statement includes the importance of giving back to the community. At Big Apple, we have always been firm believers in business being about more than just the profits. We are proud to contribute our infrastructure and resources for the benefit of several charitable organizations.
CREDENTIALS
LICENSES & ASSOCIATINS
We will happily present you with all of the credentials required for the operation of moving and storage companies.
- NYS DOT #T9942
- USDOT #382368
- MC #205-240
- Storage License 808817
CAREERS
HARD PAY FOR HIGH STANDARDS
We are constantly on the lookout for new moving, warehousing, and storage experts to join our team. The wide range of services we provide require us to have a motivated, diversely specialized staff. Whether you're just starting out or are already a highly experienced professional, we are certain that we have a suitable position just for you. Go ahead and take a look at our available jobs – we would love to have you join our team!
READ MORE
