Finding the right moving company in NYC can be a challenge with so many options available. Reputable movers should be your ally during relocation and make it a convenient and stress-free experience. If you are wondering how to make a choice, keep reading to learn about moving companies reviews in NYC.
How to Find for Moving Companies Reviews
Online
In contemporary times, a majority of corporations acknowledge the significance of social media networks as a potent tool for online information retrieval. Utilizing one of these platforms, one can easily locate and evaluate potential movers for hire by perusing customer reviews.
Established moving companies are likely to have a substantial number of comments on their pages on popular networks such as Facebook and Instagram, where previous customers share their experiences. Additionally, official websites of such companies often feature a dedicated section for customer feedback and reviews.
Ask around
An effective approach to obtaining a review is to request recommendations from acquaintances regarding a moving company. It is advisable to seek a referral from someone who has had a positive experience with the company recently. It is recommended to approach friends, family, neighbors, colleagues, and other individuals within your network to suggest a company.
Inquire about their experience and the specific aspect that they found most satisfactory. Obtaining feedback from actual individuals may provide sufficient insight to assist in making an informed decision and ensure that a reliable company is hired.
Negative comments
If you see one bad comment, don’t let it discourage you, as no service will ever satisfy every single person equally. As long as most of the reviews are positive, that can be a good sign. However, pay attention to how movers respond to those negative comments.
This will tell you about their customer service. Check if their replies are focused on finding a solution rather than blaming a customer or being rude and disregarding a problem. Also, check if those comments seem reliable and relevant to the service you are looking for.
Importance of Moving Companies Reviews
With many choices in NYC, it can be easy to overpay for services that are not the best. If not checking ratings and credibility, you might easily get caught up in a scam. For those reasons, you want to make sure that movers have satisfied customers to prove their services are up to standards.
What to Look for in Moving Companies Reviews
Start from the big picture
Commence by obtaining a comprehensive impression from the customer. Was their experience convenient and stress-free? Are they content with the final outcome? The ultimate result of their collaboration with the movers is of utmost importance as it will provide pertinent feedback and aid in the search for comparable services.
Situation
Check if there is a description of the situation. Consider information such as destination, the size of the household, time of the year, etc. This will help you identify your needs in their comment. For instance, they might be writing about long-distance while you need a local move service, so it’s easier to look for comments relevant to your situation.
Customer service
This is a very important aspect for many customers. Everyone wants to get great customer service and trust the company they are paying. Check if there were any particular situations included in the review. Pay attention if they pointed out things like good communication, taking time to answer questions, being polite during the interaction, etc.
Issues
Search for comments that are describing any incidents that occurred during the moving process. It is important to find out the way that movers handled the incident because it will explain their customer service and their expertise.
What to Do After
After you have done your research and found a company that has good reviews it is time to give them a call. Speaking with a representative will give some insight into the way they operate.
Even when other people are satisfied, it is always best to see for yourself. Ask your movers as many questions as you need to understand their services and credibility. It is also a good time to see how their customer service is.
If they are not open to answering your question, search for a different company. They should also ask questions to understand your needs and meet them accordingly.
Questions to ask your movers
1. License number
Ask if they can provide proof of their license and insurance number? Check websites such as the Better Business Bureau (BBB), requiring a company to go through the vetting process before being BBB accredited. Another great organization is the American Moving & Storage Association whose membership confirms that a moving company is credible and trustworthy.
2. Experience
Ask your moving company how much experience they have. Check for how many years they have been in business. Not necessarily a rule of thumb, but it is much easier to confirm credentials if movers have been operating for years.
3. Hidden costs
It’s crucial to understand what is included in the price and which services they are offering. Always opt for movers that support a transparent payment system. That means that you know exactly what to expect and no unexpected costs will appear after the move.
4. Paperwork
Reliable movers will make sure both parties involved are protected. That means that you and they have a signed agreement with details about your move.
5. Estimate
A very important question to ask is how they provide a moving estimate. A reputable moving company will always offer to visit your home. They should also offer to do a walkthrough over a video call. Most companies will have measures of precaution for moving during the coronavirus outbreak, so online estimates can be more convenient for you.
If you are searching for a reputable moving company with good reviews, Brooklyn movers and storage might be the right fit for you. Big Apple Moving is an NYC based company with over 40 years of experience. Contact us anytime to get free moving quotes.