Company Terms and Conditions

Last updated on – 10/31/24

Welcome to Big Apple Moving & Storage Inc. (“Company”, “we”, “us”, or “our”). These Terms and Conditions (“Terms”) govern your use of our website (https://bigapplemoving.com) (the “Site”), and the services we offer, including but not limited to moving, packing, storage, and related services (collectively, the “Services”). By accessing, paying or using, the Site and/for/or Services, you (“customer”, “you”, or “your”) agree to comply with and be bound by these Terms.

Please read these Terms carefully before using our Services. If you do not agree to these Terms, you must not use the Site or any of the Services we provide. We reserve the right to modify or update these Terms at any time without prior notice, and such changes will take effect immediately upon posting to the Site. It is your responsibility to review the Terms periodically to stay informed of any updates.

By engaging with our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, including any additional policies or guidelines referenced herein.

If you have any questions about these Terms, please contact us at Customercare@bigapplemoving.com

Definitions

For the purpose of these Terms and Conditions, the following terms shall have the meanings set forth below:

• “Company,” “we,” “us,” “our” refers to Big Apple Moving & Storage Inc., including any affiliates, agents, employees, or contractors who provide the Services.
• “Site” refers to the website located at (https://bigapplemoving.com) and any associated subdomains, services, and content provided therein.
• “Services” refers to all moving, packing, storage, transportation, and related services provided by the Company, including but not limited to local and long-distance moves, commercial relocations, and storage services.
• “Customer,” “you,” “your” refers to the individual or entity that uses or purchases the Services provided by the Company, including any representatives or authorized individuals acting on behalf of such individual or entity.
• “Booking” refers to the process of scheduling or reserving any Services provided by the Company.
• “Contract” refers to any written or electronic agreement between the Company and the Customer, which outlines the specific terms and conditions related to the Services being provided.
• “Storage” refers to the temporary or long-term holding of personal or commercial items in our storage facilities, as requested by the Customer.
• “Items” refers to any personal property, goods, or possessions that are moved, stored, or handled by the Company on behalf of the Customer.
• “Prohibited Items” refers to any goods or materials that are not permitted to be moved or stored by the Company, including but not limited to hazardous materials, illegal items, perishable goods, and items specified by the Company in these Terms or other related policies.
• “Third-Party Service Providers” refers to any independent contractors, subcontractors, or other service providers hired by the Company to assist in performing the Services.
• “Claim” refers to any request for compensation, reimbursement, or resolution arising from loss, damage, or dissatisfaction with the Services provided.
• “Force Majeure” refers to unforeseen circumstances or events beyond the Company’s control, including but not limited to natural disasters, strikes, wars, or other events that may impact the performance of the Services.

Scope of Services

Big Apple Moving & Storage Inc. provides a range of services designed to assist customers with their moving, packing, and storage needs. The following outlines the scope of services offered:

1. Moving Services

We offer local and long-distance moving services for residential and commercial customers. This includes:

• Loading and unloading of items.
• Transportation of items from the point of origin to the destination, as specified by the Customer.
• Optional packing and unpacking services upon request.

2. Packing Services

We provide professional packing services to help secure and prepare items for transit. Our packing services include:

• Full packing of household or commercial items.
• Partial packing for specific rooms or items.
• Supply of packing materials, such as boxes, bubble wrap, and tape, if requested by the Customer.

3. Storage Services

We offer secure, short-term and long-term storage solutions for Customers who need to temporarily or indefinitely store their belongings. Our storage services include:

• Secure, climate-controlled storage facilities.
• Access to stored items, with prior notice and scheduling.
• Safe handling and storage of goods in accordance with industry standards.

4. Specialty Moving Services

We also provide specialty moving services for:

• Fragile or high-value items such as antiques, artwork, pianos, or electronics.
• Custom crating and handling for unique or oversized items.
• Specialty services are subject to additional fees and may require specific conditions or approvals.

5. Limitations

While we aim to accommodate a wide range of moving and storage needs, the following limitations apply:

• We do not move or store Prohibited Items, which include hazardous materials, illegal goods, perishable items, or items that pose a risk to health or safety.
• We reserve the right to refuse to move or store any items that, in our sole discretion, are deemed unsafe, inappropriate, or beyond our capacity to handle.

6. Third-Party Service Providers

At times, we may engage third-party service providers, such as subcontractors, to assist in the performance of our Services. While we carefully select our partners, the Company is not responsible for the actions, services, or conduct of third-party service providers unless otherwise stated in a separate agreement.

7. Service Availability

All Services are subject to availability. While we strive to meet scheduling and service requests, certain factors such as weather conditions, availability of personnel or equipment, and unforeseen circumstances may impact the delivery of Services. We will communicate any potential delays or issues as soon as possible and work with the Customer to find an appropriate solution.

8. Service Modifications

The Company reserves the right to modify, suspend, or discontinue any of our Services at any time, with or without notice, including but not limited to pricing, service locations, and service offerings.

Booking and Cancellation Policy

1. Reservation Process

To reserve and secure your moving date, fixed price quote, and requested services, a 25% deposit is mandatory at the time of reservation.

• Big Apple Moving & Storage Inc. reserves the right to amend the initial fixed rate at any time If the deposit is not received.
• Service availability is based on a first-come, first-served basis and is not guaranteed unless the deposit is paid.
• Deposits can be made electronically through a secure payment link or by phone. We accept major credit and debit cards.

Once the deposit is paid, your moving date and price quote are confirmed, pending the terms outlined in your reservation confirmation.

2. Changes to Booking

If any changes to the booking (such as date, time, or services) are required, customers should notify Big Apple Moving & Storage Inc. as early as possible via email. Changes depend on availability and may result in additional costs if the services need to be modified. The Company retains the right to accept or deny modifications based on capacity and scheduling constraints.

3. Cancellation Policy

Cancellations made at least 1 business day prior to the scheduled move: Customers can cancel and receive a full refund of their deposit if they submit a written request via email at least 1 business day before the move.
– If you cancel less than 1 business day before the move or or no-shows on the day of the move, the deposit will not be refundable. 

4. Rescheduling Policy

Rescheduling requests are accepted based on availability,

If a customer postpones their move and doesn’t reschedule within 60 days, the deposit will be refunded, and the move will be canceled.

5. Unforeseen Circumstances (Force Majeure)

If circumstances beyond our control (such as extreme weather, natural disasters, or government regulations) cause delays or cancellations, Big Apple Moving & Storage Inc. will coordinate with the customer to find a suitable alternative date. The Company is not responsible for disruptions caused by these uncontrollable events.

6. Refund Policy

Deposits or service fees that qualify for refunds will be processed within 5 business days following the cancellation, provided the cancellation occurs within the allowed timeframe. Refunds will be credited to the same payment method used for the original transaction unless otherwise agreed.

7. Customer Responsibility

It is the customer’s responsibility to promptly inform the Company of any changes to the booking. Failure to do so may lead to additional charges or delays in the delivery of services.

Balance Payment Due

1. Payment of Remaining Balance

The remaining balance for all services rendered by Big Apple Moving & Storage Inc. is due in full 1 business day prior to your scheduled move, unless otherwise stated in your contract. Failure to settle the outstanding balance may result in delays or withholding of the service.

2. Non-Payment Consequences

In the event that the balance is not paid on the scheduled moving day or upon completion of services, Big Apple Moving & Storage Inc. reserves the right to:

Withhold delivery of items until full payment is received.

Charge additional storage fees if the items must be stored temporarily due to non-payment.

Pursue legal action to recover any outstanding amounts, including any additional costs incurred during the collection process, such as attorney fees and court costs.

3. Disputes Regarding Charges

If you believe there is a discrepancy or issue with the final charges, you must notify us immediately before making the payment. Any disputes raised after payment has been made will be handled in accordance with our claims process, but full payment must be received prior to any dispute resolution.

4. Payment Deadline and Grace Period

While payment is due upon completion of services, Big Apple Moving & Storage Inc. may, at its sole discretion, allow a short grace period for balance payment in certain cases. However, this must be pre-approved and documented by the Company prior to the move. Any extensions granted will be subject to applicable late payment fees if the balance is not settled within the agreed-upon timeframe.

Additional Charges

In certain circumstances, additional charges may apply to your move or storage services. These charges are based on factors that go beyond the standard scope of services initially agreed upon. The following outlines scenarios where additional fees may be incurred:

Excessive Weight or Volume

If the actual weight or volume of your items exceeds the estimate provided during the booking process, Big Apple Moving & Storage Inc. reserves the right to charge additional fees based on the excess. This can occur if:

Additional items not included in the original inventory list are moved.

The estimated space required exceeds what was initially calculated.

Extra Stops

If the customer requests additional stops (either pickup or delivery) that were not included in the initial booking, additional charges may apply. These fees are calculated based on the extra time, labor, and distance required to accommodate the extra stops.

Long Carry or Stairs

Additional fees may be applied in cases where movers must carry items over an extended distance from the property to the truck (typically more than 75 feet) or navigate multiple flights of stairs in buildings without an elevator. Charges are calculated based on the number of flights of stairs or the length of the carry.

Packing and Unpacking Services

If customers request packing or unpacking services that were not originally included in the booking, additional charges will apply. This includes:

Last-minute requests for packing materials or packing labor.

Partial or full packing services that were not agreed upon during the original booking.

Special Handling for Fragile or High-Value Items

Extra fees may apply if the customer requires special handling or crating for fragile or high-value items such as antiques, artwork, pianos, or electronics. These fees are calculated based on the specific requirements for safely moving these items.

Disassembly and Reassembly of Furniture

If disassembly or reassembly of furniture is required and was not part of the original service agreement, additional charges may apply. This includes disassembling larger pieces of furniture to ensure they fit through doors or narrow spaces and reassembling them at the new location.

Waiting Time

If the moving crew is delayed due to circumstances outside of the Company’s control (e.g., customer unavailability, property access issues, or building restrictions), a waiting time fee may be charged. Waiting time is calculated by the hour or fraction thereof, as specified in the contract.

Storage Fees

If storage is required due to delays in unloading or delivery, or if the customer requests temporary or extended storage services beyond what was initially booked, additional storage fees will apply. These charges are based on the duration and volume of the items stored.

Last-Minute Changes

Any changes to the service (such as change in moving date, time window, or destination) requested less than 48 hours before the move may incur additional charges, depending on the Company’s availability and operational impact.

Hazardous or Difficult Conditions

If the moving conditions are hazardous (e.g., inclement weather, construction zones, or unsafe environments) or if access to the property is obstructed (e.g., narrow streets, lack of parking, or remote locations), additional charges may be applied based on the added difficulty and risk.

Hourly-Based Quote

For moves and services billed on an hourly basis, Big Apple Moving & Storage Inc. provides an estimated cost based on the anticipated time required to complete the service. The following terms apply to all hourly-based quotes:

1. Hourly Rate

The hourly rate includes the cost of labor, equipment, and standard moving supplies required to perform the move. Rates are calculated per hour and are subject to a minimum service time, which will be outlined in your booking agreement. After the minimum time has been met, billing is calculated in increments of 30 minutes.

2. Estimate Versus Actual Time

The hourly quote provided is an estimate and may vary based on actual time required to complete the move. Factors affecting the time include, but are not limited to, distance between locations, number of items, complexity of the move, traffic conditions, building access restrictions, and any additional services requested on the day of the move. Customers are responsible for paying the total time required to complete the move, even if it exceeds the estimated quote.

3. Minimum Hours Requirement

All hourly-based services are subject to a minimum time requirement, which will be specified in the booking confirmation. If the move is completed in less time than the minimum requirement, the customer will still be billed for the minimum hours.

4. Waiting Time and Delays

Waiting time incurred due to delays outside the Company’s control, such as building access restrictions, elevator availability, customer delays, or unforeseen issues, will be billed at the agreed-upon hourly rate. Waiting time is included as part of the total billable time for hourly-based services.

5. Additional Services and Charges

Any additional services requested on the day of the move, such as extra packing assistance, disassembly/reassembly of furniture, or additional stops, will add to the total time billed and are charged at the same hourly rate. Any other applicable fees, such as tolls, parking permits, or moving supplies requested on the day, will be charged in addition to the hourly rate.

6. Payment Due

Payment for hourly-based moves is due in full for the time requirement before the service is performed. The total billable time will be rounded to the nearest 30-minute increment. The customer is required to settle the balance before the additional paid time is ended.

7. Customer Responsibility

Customers are encouraged to prepare as much as possible before the move to help reduce the total time and cost of an hourly-based move. This may include ensuring all items are packed and ready, securing parking or building access, and providing clear directions and inventory lists to the moving team.

Fixed Rate-Based Quote

For moves and services billed at a fixed rate, Big Apple Moving & Storage Inc. offers a guaranteed price based on specific details provided by the customer at the time of booking. The following terms apply to all fixed rate-based quotes:

1. Fixed Rate Calculation

The fixed rate is determined based on key factors provided by the customer, including but not limited to:

• The list of items to be moved (inventory)
• Distance between the origin and destination
• Service requirements (e.g., packing, unpacking, disassembly, reassembly)
• Access and logistical details (e.g., stairs, elevators, parking availability)

Once a fixed rate quote is confirmed, it will not change, provided the scope of services and details remain the same as agreed upon in the original contract.

2. Scope of Services

The fixed rate covers only the services and conditions specified in the original quote. Any requests for additional services or changes to the scope on or before moving day may result in additional charges. Examples include:

• Changes to inventory or additional items not included in the original list
• Extra stops, added service requirements, or complex access conditions
• Any special handling or packing materials requested on the day of the move

3. Accuracy of Information

The fixed rate quote is based on the accuracy of the information provided by the customer. If there are discrepancies in the details given—such as inaccurate inventory, unexpected access limitations, or other factors that affect the move’s complexity—additional charges may apply. The customer is encouraged to provide detailed and accurate information during the booking process to ensure the fixed rate remains valid.

4. Non-Adjustable Price Guarantee

Once a fixed rate is agreed upon, it is guaranteed and will not be altered due to factors such as time taken to complete the move, traffic conditions, or minor delays, provided there are no changes to the agreed-upon service scope. This provides customers with the assurance of a predetermined total cost.

5. Customer Responsibility

To maintain the accuracy of the fixed rate quote, the customer must ensure that:

• All inventory information is accurate and complete.
• Access points, parking availability, and special handling needs are communicated in advance.
• Any changes to the moving details are communicated as early as possible, as they may impact the fixed rate.

6. Additional Charges for Unforeseen Circumstances

If unforeseen circumstances arise on moving day that impact the complexity of the move (e.g., additional items, limited access to property, or structural issues requiring extra labor or equipment), Big Apple Moving & Storage Inc. reserves the right to assess and communicate additional charges before proceeding.

Billing for Storage Services

For customers utilizing Big Apple Moving & Storage Inc.’s storage services, the following billing terms and conditions apply. These terms outline the costs, payment schedules, and customer responsibilities associated with our short-term and long-term storage solutions.

1. Storage Fees

Storage fees are determined based on the volume of items, duration of storage, and any additional services required. Storage is billed on a monthly basis, and fees will be outlined in the initial storage agreement. Customers are responsible for the total cost of storage for the agreed-upon duration, with charges accruing from the date items are stored.

2. Billing Cycle and Payment Due Date

The billing cycle for storage services begins on the date items are moved into storage and recurs monthly. Payment is due at the start of each billing cycle, with charges automatically billed to the customer’s preferred payment method on file. Customers will receive an invoice or notification prior to the billing date to review storage fees.

3. Late Payment and Fees

If a payment is not received by the due date, a 25% of the monthly outstanding balance or the maximum allowed by law and will be specified in your invoice or as otherwise communicated to you in writing.In additional penalties may include but not limited to:

• Restriction of access to stored items until payment is received.
• Additional late fees for each billing period past due.
• The Company reserves the right to enforce lien procedures in compliance with applicable state laws, which may result in the sale or disposal of stored items to cover unpaid fees.

4. Access to Stored Items

Customers may access their stored items by scheduling an appointment with Big Apple Moving & Storage Inc. Access is subject to the Company’s availability and requires advance notice. Additional handling fees may apply if access requires labor or retrieval of specific items.

5. Early Termination and Removal of Items

If customers wish to remove their items from storage before the end of the current billing cycle, they may do so by providing advance notice to the Company. Partial months will not be prorated; customers are responsible for the full month’s storage fee if items are removed mid-cycle.

6. Extension of Storage Duration

Should customers require an extension of the storage period, they must notify Big Apple Moving & Storage Inc. in advance. Extensions are subject to availability and may be billed at the same rate or adjusted depending on current pricing and storage conditions.

7. Additional Services and Handling Fees

Additional services, such as special handling, repacking, or inventory management, are not included in the standard storage fee and will be billed separately. Customers will be notified of these charges in advance, and payment will be due upon service completion.

8. Insurance and Liability

Big Apple Moving & Storage Inc. offers basic liability protection for stored items. Additional insurance may be purchased by the customer for enhanced coverage from an insurance company. Storage fees do not include insurance costs, and customers are encouraged to review their coverage options to ensure adequate protection for stored goods.

Promotional Campaigns 

Big Apple Moving & Storage Inc. may, from time to time, offer promotional campaigns, discounts, or special pricing for services. The following terms and conditions apply to any promotions or discounts provided by the Company:

1. Eligibility

Promotions and discounts may have specific eligibility requirements, which will be outlined in the campaign details. Eligibility may be based on factors such as:

• Service type or scope (e.g., residential moves, storage services).
• Geographic location or distance.
• Booking dates or move-in/move-out dates.

Promotional offers are available only to customers who meet these eligibility criteria, and proof of eligibility may be required.

2. Non-Transferable and Non-Exchangeable

Promotional discounts are non-transferable and cannot be exchanged for cash or any other value. Discounts are only applicable to the specific services or time periods designated in the promotional details and may not be applied retroactively or combined with other offers unless explicitly stated.

3. Limitations and Expiry

Promotional campaigns are subject to availability and may be withdrawn or modified by Big Apple Moving & Storage Inc. at any time without prior notice. Each promotion will have a specified expiration date, after which the discount will no longer be valid. Discounts cannot be applied to bookings or services outside of the promotional period.

4. One-Time Use

Unless otherwise stated, each customer is limited to a single use of each promotional code or discount. Customers may not use the same discount across multiple bookings or service agreements unless specified in the terms of the promotion.

5. Application of Discounts

To apply a promotional discount, customers must use the designated discount code or mention the promotion at the time of booking. Discounts will not be applied retroactively to bookings made before the start of the promotion or to services already rendered.

6. Exclusions

Certain services or fees may be excluded from promotional discounts, such as:

• Additional handling fees, packing materials, and special requests.
• Third-party services, such as subcontracted services or tolls.
• Any other exclusions specified in the promotional terms.

7. Combination with Other Offers

Promotions and discounts may not be combined with other offers or discounts unless explicitly stated in the terms of the promotion. In cases where multiple offers are available, the customer may select the single discount that best suits their needs.

8. Modification or Cancellation of Promotions

Big Apple Moving & Storage Inc. reserves the right to modify, cancel, or terminate any promotional campaign at its sole discretion, with or without notice. Any bookings made prior to such changes will honor the originally agreed-upon discount terms, but future bookings will be subject to updated promotional terms.

9. Customer Responsibility

It is the responsibility of the customer to ensure that they meet the requirements of any promotion they wish to apply. If the discount requirements are not met, the regular service rates and terms will apply.

Customer Responsibilities 

Big Apple Moving & Storage Inc. strives to provide high-quality service, and our ability to do so depends on clear communication and cooperation from our customers. To ensure a smooth and efficient moving or storage experience, we outline the following responsibilities and expectations for customers:

1. Accurate and Complete Information

Customers are responsible for providing accurate and complete information regarding their move or storage needs. This includes, but is not limited to, the full inventory of items, addresses, access details, and any special requirements for fragile or high-value items. Discrepancies in the information provided may result in additional charges or delays.

2. Preparation of Items for Transport

Customers are expected to pack and prepare their items for transport unless they have arranged for professional packing services with Big Apple Moving & Storage Inc. Items should be securely packed to prevent damage, and all furniture or large items should be disassembled, if necessary, to facilitate a safe and efficient move. The Company is not liable for damage to items that were improperly packed by the customer.

3. Timely Availability

Customers must be available at the agreed-upon time and location for the start of services and ensure that property access (e.g., elevators, parking) is coordinated ahead of time. Delays caused by lack of access or unavailability may result in additional waiting time fees.

4. Compliance with Regulations

Customers are expected to comply with all relevant regulations, including those set forth by the Federal Motor Carrier Safety Administration (FMCSA). For information on consumer rights and responsibilities during the moving process, customers are encouraged to review resources provided by the FMCSA, available at Protect Your Move. Understanding these rights can help protect customers from potential issues and ensure transparency throughout the moving process.

5. Payment of Fees and Charges

All fees and charges must be paid in full as per the contract terms. Customers are responsible for ensuring payment is completed by the due date to avoid delays or additional fees. Any balances owed must be settled before or upon completion of the move.

6. Prohibited Items

It is the responsibility of the customer to ensure that no prohibited items, including hazardous materials, perishables, or illegal goods, are included in the shipment or stored with Big Apple Moving & Storage Inc. Prohibited items will not be transported or stored, and failure to comply may result in termination of services and additional fees.

7. Communication of Changes

Any changes to the scope of services, including additional items, stops, or access restrictions, must be communicated to the Company as soon as possible. Last-minute adjustments may incur additional charges and affect the overall timeline of the service.

8. Insurance and Liability Protection

Customers are responsible for understanding their insurance options and securing appropriate liability protection for their items. While Big Apple Moving & Storage Inc. offers basic coverage, customers are encouraged to review and purchase additional coverage if necessary to protect valuable or irreplaceable items.

9. Adherence to Service Terms

Customers are expected to adhere to all terms outlined in the contract and cooperate with Big Apple Moving & Storage Inc. to facilitate a smooth and efficient service experience. Failure to comply with any of these responsibilities may result in additional charges, delays, or termination of service at the Company’s discretion.

BASIC Insurance and Valuation Coverage

Big Apple Moving & Storage Inc. offers basic coverage for the items we transport or store, providing customers with a minimum level of protection in the event of damage or loss. Please note that this basic insurance coverage has limitations and may not fully cover high-value or irreplaceable items. The following outlines the terms of our basic coverage:

1. Basic Coverage Overview

Basic coverage, also known as “valuation coverage,” is included in all moving services at no additional cost. This coverage provides a limited liability rate of $0.60 per pound per item for any item that is lost or damaged while in the care of Big Apple Moving & Storage Inc. This valuation applies regardless of the item’s actual market value.

2. Limitations of Basic Coverage

The basic coverage does not guarantee full replacement value or repair costs. It is designed to provide minimal compensation for damaged or lost items based on weight rather than actual value. As such, customers should consider obtaining additional insurance if they have high-value, delicate, or irreplaceable items that require enhanced protection.

3. Items Not Covered

Basic coverage does not apply to certain categories of items, including:

• Fragile or perishable goods (e.g., food, plants).
• Hazardous materials or prohibited items.
• Valuables such as jewelry, cash, securities, and documents.
• Personal or sentimental items with high subjective value but low monetary value.

These items should be transported or insured separately by the customer, as Big Apple Moving & Storage Inc. is not liable for damage or loss of these categories under basic coverage.

4. Claims Process

If a customer believes an item has been damaged or lost during the moving or storage process, they must file a claim with Big Apple Moving & Storage Inc. as soon as possible. The following outlines the basic claims process:

• The customer must notify Big Apple Moving & Storage Inc. of the damage or loss within seven (7) days of receiving their items or realizing the loss.
• The Company will assess the claim and determine if it qualifies under the basic coverage.
• Compensation will be provided at the rate of $0.60 per pound per item, based on the item’s weight.

5. Additional Insurance Options

For customers seeking greater protection, Big Apple Moving & Storage Inc. strongly recommends purchasing additional insurance coverage through a third-party insurance provider. Additional coverage can provide full replacement value or repair costs for high-value items, offering peace of mind that is not guaranteed by basic coverage alone.

6. Customer Responsibility

It is the customer’s responsibility to review the terms of basic coverage and decide if additional insurance is needed. Big Apple Moving & Storage Inc. cannot be held liable for losses exceeding the basic coverage limit if the customer chooses not to obtain supplementary insurance.

7. No Warranty or Guarantee

Basic coverage is a valuation protection and not an insurance policy, and it does not imply any warranty or guarantee by Big Apple Moving & Storage Inc. Customers acknowledge that they understand the limitations of basic coverage and that it may not fully cover all potential risks involved in the moving or storage process.

Moving COI (Certificate of Liability Insurance)

Many buildings, particularly in urban areas, require a Certificate of Liability Insurance (COI) from moving companies to allow access on moving day. A COI provides proof that Big Apple Moving & Storage Inc. has the necessary insurance coverage in place to cover potential damages or liabilities to the property during the moving process. The following outlines the procedures and requirements for obtaining a COI for your move:

1. Requesting a COI

If a COI is required by your building management or landlord, it is the customer’s responsibility to inform Big Apple Moving & Storage Inc. as soon as possible. We recommend notifying us of this requirement during the initial booking process to avoid any last-minute delays on moving day.

To request a COI, customers must provide the following information:

• The name and contact information of the property manager or landlord.
• The exact wording or any specific details the building requires on the COI.
• The address of the building and any additional parties (such as property management companies) that must be listed on the certificate.

2. COI Processing Time

Big Apple Moving & Storage Inc. requires at least three (3) business days to process a COI request. COIs are typically issued within this timeframe, provided all required information is received. Last-minute requests may incur additional fees and cannot be guaranteed if the three-business-day requirement is not met.

3. Coverage Provided by COI

The COI provided by Big Apple Moving & Storage Inc. includes liability coverage for potential property damage or bodily injury that could occur during the move. This coverage is limited to the premises specified in the COI and applies only to the activities performed by Big Apple Moving & Storage Inc. as part of the moving services.

4. Additional Fees for COI

There is generally no fee for issuing a standard COI if the request is made within the required notice period. However, expedited COI requests (less than three business days) or COIs requiring complex additional insured clauses or coverage may incur a nominal processing fee, which will be communicated to the customer in advance.

5. Customer Responsibility

Customers are responsible for confirming the COI requirements with their building management prior to the move and ensuring Big Apple Moving & Storage Inc. is informed of all necessary details. The Company is not liable for any move delays or access issues resulting from a lack of COI or incorrect information provided for the COI.

6. Limitations of COI

The COI issued by Big Apple Moving & Storage Inc. provides coverage specifically for property management requirements and does not cover personal belongings or other items being moved. For protection of personal property, customers should refer to the basic insurance or consider purchasing additional insurance for their items.

Refunds and Claims 

Big Apple Moving & Storage Inc. is committed to providing a high standard of service. However, in the event of any damage, loss, or service dissatisfaction, customers may file a claim to seek resolution. The following outlines the process and conditions for filing claims and requesting refunds.

1. Filing a Claim

If you believe any of your items were lost, damaged, or mishandled during your move or storage with Big Apple Moving & Storage Inc., you may file a claim by emailing claims@bigapplemoving.com. Claims should be filed as soon as possible, with the following required information:

• Customer name, contact details, reference number, and move date. 
• Detailed description of the damaged or lost item(s).
• Photos or documentation of the damage, if available.
• Description of the issue or cause of the claim.

Claims must be filed within seven (7) days of the completion of the service or receipt of stored items. Claims submitted beyond this period may not be eligible for processing or compensation.

2. Claim Processing Time

Upon receiving a claim, Big Apple Moving & Storage Inc. will conduct a thorough review and respond within 14 business days with an update on the status of the claim. Additional information or documentation may be requested to assist in the evaluation. The Company reserves the right to make a final determination based on the findings of this review.

3. Resolution Options

Depending on the nature and findings of the claim, possible resolutions include:

• Compensation: Monetary compensation based on the terms of our basic insurance or additional coverage purchased.
• Repair or Replacement: Arrangements for repair or replacement of the damaged item(s) where feasible.
• Service Credit or Refund: In cases of service dissatisfaction, a partial refund or credit toward future services may be offered at the Company’s discretion.

4. Refund Eligibility

Refunds are only eligible under specific conditions, such as cancellations made within the allowable timeframe or claims approved for service errors or unsatisfactory performance. Refunds are generally not available for:

• Services already rendered as agreed, unless there is a proven service error.
• Damage to items not covered under basic insurance or for which additional insurance was not purchased.
• Situations beyond the Company’s control (e.g., delays due to weather, building access issues, or Force Majeure events).

Refunds, if approved, will be processed within 10–14 business days from the date of claim approval and will be issued to the original payment method unless otherwise agreed.

5. Communication and Status Updates

All communication regarding claims and refunds will be conducted via email. For inquiries or updates on a pending claim, customers may contact claims@bigapplemoving.com. Our team will provide prompt responses and keep you informed of any developments throughout the review process.

6. Customer Responsibility in the Claims Process

To ensure an efficient claims process, customers are expected to:

• File claims within the required timeframe and provide complete and accurate details.
• Cooperate with requests for additional information or documentation.
• Retain any damaged items until the claim is resolved, as these may need to be inspected or returned for assessment.

7. Final Determination

Big Apple Moving & Storage Inc. reserves the right to make the final decision on all claims based on the documentation and information provided. Once a claim is resolved, the outcome will be considered final, and any compensation or refunds offered will fulfill the Company’s liability.

Service Safety Measures

At Big Apple Moving & Storage Inc., the safety of our customers, team members, and your belongings is our top priority. We adhere to industry best practices and maintain strict safety standards to ensure a secure and efficient moving experience. The following outlines the key safety measures we implement across all our services:

1. Trained and Qualified Personnel

Our moving staff undergoes comprehensive training to handle items safely and securely. This includes proper lifting techniques, equipment operation, and safety protocols to minimize risks during loading, transport, and unloading.

2. Protective Equipment and Materials

To prevent damage and ensure safe handling, we use high-quality protective materials, such as blankets, straps, dollies, and padding for furniture and fragile items. Special handling equipment is used for heavy or high-value items to reduce the risk of damage during transport.

3. Safe Vehicle Operation

All moving trucks are regularly inspected, serviced, and cleaned to meet safety standards. Our drivers are experienced and trained in safe driving practices to ensure the secure transport of your items. Vehicles are equipped with GPS and tracking systems to monitor real-time location and ensure timely delivery.

4. COVID-19 and Health Safety Protocols

Big Apple Moving & Storage Inc. follows all recommended health guidelines, including protocols for COVID-19 and other communicable illnesses. Our team is equipped with masks, gloves, and hand sanitizers as necessary, and trucks and equipment are sanitized regularly to maintain a safe environment for both staff and customers.

5. Customer Safety Precautions

We ask customers to take measures to ensure a safe moving environment. This includes:

• Clearing pathways in and out of the property.
• Keeping pets and young children in a secure area during the move.
• Informing our team in advance of any potential hazards on the premises (e.g., uneven floors, low ceilings, or narrow doorways).

6. Item Inspection and Verification

Our team carefully inspects and verifies the condition of items before loading and after unloading. Customers are encouraged to verify the condition of their items upon delivery and notify our team of any concerns immediately. This helps ensure any potential damage or issues are identified and addressed as early as possible.

7. Compliance with Regulatory Standards

Big Apple Moving & Storage Inc. complies with all federal, state, and local regulations regarding transportation and safety. We follow the guidelines set forth by the U.S. Department of Transportation and other relevant agencies to ensure the safety and security of all parties involved in our moving and storage services.

8. Emergency Preparedness

Our team is trained to respond to emergencies, such as accidents, adverse weather conditions, or unexpected hazards. We have established protocols for managing these situations to protect your belongings and ensure the safety of our personnel.

9. Liability Limitations

While we take every precaution to ensure a safe moving experience, customers acknowledge that certain risks are inherent in the moving process. Big Apple Moving & Storage Inc. is not liable for damages caused by unforeseen circumstances or conditions beyond our control. Customers are encouraged to secure additional insurance if they have high-value or irreplaceable items.

Long Distance Moving Services

Big Apple Moving & Storage Inc. offers comprehensive long-distance moving services designed to safely and efficiently transport your belongings over extended distances. The following terms and conditions apply specifically to long-distance moves:

1. Definition of Long-Distance Move

A long-distance move is defined as any relocation that crosses state lines or exceeds a distance of 100 miles from the point of origin. These moves are subject to different regulations and operational requirements than local moves.

2. Binding Quote and Pricing

Long-distance moves are typically priced based on factors such as the weight and volume of items, distance traveled, and any additional services requested. A binding quote will be provided based on the inventory and specific details supplied by the customer at the time of booking. Any changes to inventory or additional services requested after booking may affect the final cost.

3. Estimated Delivery Window

An estimated delivery window will be provided based on the destination, route, and any scheduled stops. While we strive to meet these timelines, the actual delivery date may vary due to factors such as weather conditions, road restrictions, or unforeseen delays. Big Apple Moving & Storage Inc. will communicate any delays and work with the customer to provide updated delivery information.

4. Exclusive vs. Consolidated Shipping

Customers may choose between exclusive or consolidated shipping options for long-distance moves:

• Exclusive Shipping: The customer’s belongings are transported in a dedicated truck, and the shipment moves directly from the origin to the destination without additional stops. Exclusive shipping may incur a higher fee but offers faster delivery and added control over the timeline.
• Consolidated Shipping: The customer’s belongings are combined with shipments from other customers moving in the same direction. This option is more cost-effective but may involve additional stops and a longer delivery window.

5. Access Requirements and Restrictions

It is the customer’s responsibility to ensure that Big Apple Moving & Storage Inc. is informed of any special access requirements at the destination, including parking permits, elevator reservations, or narrow access roads. If access limitations result in additional labor or equipment needs, extra charges may apply.

16.6. Storage in Transit (SIT)

For long-distance moves with flexible delivery dates, customers may request storage in transit (SIT) services if they need their belongings held temporarily before final delivery. SIT fees are calculated based on the volume and duration of storage and will be outlined in the quote. This option is available on a case-by-case basis, subject to space availability.

7. Insurance and Protection for Long-Distance Moves

All long-distance moves include basic liability coverage of $0.60 per pound per item. However, due to the distance involved and potential for extended transit times, customers are encouraged to consider purchasing additional insurance coverage through a third-party provider to protect valuable or high-risk items fully.

8. Communication During Transit

Big Apple Moving & Storage Inc. provides regular updates on the status of long-distance shipments. Customers may contact us at any time for updates on their move. Our team will inform the customer of the anticipated delivery date and any significant updates along the route.

9. Unforeseen Delays and Force Majeure

While we do our best to adhere to scheduled timelines, some delays may occur due to circumstances beyond our control, such as inclement weather, traffic accidents, or government restrictions. Big Apple Moving & Storage Inc. is not liable for delays caused by such events, but we will communicate any changes to the delivery schedule promptly and work to mitigate delays where possible.

10. Customer Responsibility

For a successful long-distance move, customers are responsible for:

• Providing a detailed and accurate inventory list.
• Notifying Big Apple Moving & Storage Inc. of any access restrictions or special requirements at the destination.
• Being available or designating a representative at the delivery location within the estimated delivery window.
• Ensuring that all items are packed securely, especially for long transits, if not using the Company’s packing services.

Packing and Unpacking

Big Apple Moving & Storage Inc. offers professional packing and unpacking services to ensure your belongings are safely and efficiently prepared for transport. Our packing services are designed to protect items during the move and streamline the unpacking process at your new location. The following terms and conditions apply to our packing and unpacking services:

1. Scope of Packing Services

Our packing services include a variety of options to meet different needs, including:

• Full Packing Service: Our team will pack all items in your home or business, including furniture, household goods, and personal items.
• Partial Packing Service: Customers may choose to have only certain items or rooms packed (e.g., fragile items, kitchenware, or electronics).
• Specialty Packing: For high-value or delicate items such as artwork, antiques, and electronics, custom packing materials and methods may be used to provide extra protection.

Packing services include the necessary materials, such as boxes, bubble wrap, padding, and protective coverings. Any additional materials or custom crating needed will be discussed and itemized in the service quote.

2. Unpacking Services

Unpacking services are available to assist customers with settling into their new space. This service includes:

• Box and Item Unpacking: Our team will unpack items from boxes and place them in designated areas based on customer instructions.
• Debris Removal: As part of our unpacking service, we can remove and dispose of packing materials, such as boxes, paper, and padding, ensuring a clean and organized space.

Unpacking services can be scheduled for the same day as delivery or at a later time based on the customer’s needs and our availability.

3. Customer Preparation for Packing Services

To ensure an efficient packing process, customers should:

• Identify items they prefer to pack themselves (e.g., personal documents, jewelry).
• Clearly label items or areas they do not want packed.
• Be available to provide specific instructions on fragile or high-value items.

Customers are responsible for preparing any items they wish to personally pack or that are not eligible for packing by Big Apple Moving & Storage Inc., such as perishable goods, hazardous materials, or other prohibited items.

4. Inventory and Condition Verification

Before packing, our team will inspect and verify the condition of high-value or fragile items. Any pre-existing damage will be documented to ensure transparency in case of claims for damage incurred during transport. Customers are encouraged to discuss specific concerns about valuable items with our team to determine if additional protection is required.

5. Packing Materials and Additional Charges

Packing materials used during the service are typically included in the initial service quote. However, additional charges may apply if:

• Custom crating or specialty materials are required for delicate items.
• Extra packing materials are needed due to customer requests or unforeseen inventory.

Customers will be informed of any additional charges prior to service completion.

6. Liability for Packed Items

Big Apple Moving & Storage Inc. assumes liability for items packed by our professional team under the terms of our basic insurance coverage ($0.60 per pound per item) or any additional coverage purchased by the customer. Items packed by the customer or by third parties are not covered under our liability policy for damage or loss, as we cannot verify the packing quality or condition.

7. Customer Responsibility During Unpacking

During the unpacking process, customers are responsible for providing instructions on the placement of items and identifying areas for specific belongings. Customers should inspect items as they are unpacked and notify our team immediately of any concerns or damage.

8. Timeframe and Scheduling

Packing and unpacking services are scheduled in advance based on availability. While we strive to accommodate preferred dates, certain high-demand periods may affect scheduling flexibility. Customers are encouraged to book these services early to ensure availability.

Assembly & Disassembly

Big Apple Moving & Storage Inc. offers professional assembly and disassembly services for furniture and other large items to ensure safe transport and efficient setup at your new location. The following terms and conditions apply to our assembly and disassembly services:

1. Scope of Assembly & Disassembly Services

Our team can assist with the assembly and disassembly of various types of furniture and equipment, including but not limited to:

• Beds, dressers, and other large bedroom furniture
• Office desks, cubicles, and conference tables
• Dining tables, entertainment centers, and shelving units

Please note that certain specialty items, such as pianos, pool tables, and complex electronics, may require specialized handling or third-party assistance, which will be discussed during the booking process.

2. Service Availability

Assembly and disassembly services must be requested in advance, either at the time of booking or prior to the move date. Same-day requests for assembly or disassembly may be accommodated based on availability but are not guaranteed and may incur additional charges.

3. Liability for Assembly & Disassembly

Big Apple Moving & Storage Inc. takes every precaution to handle your furniture safely and responsibly. However, liability is limited to items assembled and disassembled by our team. Any pre-existing damage will be documented before disassembly, and we cannot be held responsible for damage caused by previous assembly or low-quality hardware.

4. Exclusions and Limitations

Certain items, such as antiques, specialty fixtures, or fragile pieces, may not be eligible for assembly and disassembly by our team due to safety concerns or the need for specialized equipment. In such cases, customers may be advised to seek third-party assistance or have these items professionally prepared before the move.

5. Additional Fees for Complex Assembly

For complex or multi-part items requiring extensive time or specialized tools, additional fees may apply. Examples include large modular furniture systems, custom-built items, or items requiring custom crating. Customers will be informed of any additional fees prior to service.

6. Customer Responsibility for Hardware and Tools

While we carry standard tools for basic assembly and disassembly, it is the customer’s responsibility to:

• Retain and securely pack all hardware (e.g., screws, bolts) for reassembly at the destination.
• Inform our team of any special tools or instructions required for certain items.

Big Apple Moving & Storage Inc. is not liable for any delays or inability to reassemble items if hardware or specialty tools are not available at the destination.

7. Reassembly at Destination

Reassembly of items will be performed at the destination as instructed by the customer. Our team will work to place and reassemble items in designated areas; however, customers should confirm exact placement preferences to facilitate the process. If the customer is unavailable to provide instructions on the day of reassembly, items will be left in an organized manner for future placement.

8. Waiver of Responsibility for Customer-assembled Items

Big Apple Moving & Storage Inc. is not liable for items that were initially assembled by the customer or third parties prior to the move. Customers are responsible for ensuring the stability and integrity of any self-assembled items, as our team cannot verify their original assembly quality.

9. Timeframe and Scheduling

Assembly and disassembly services are scheduled based on availability and may extend the overall moving time. Customers are encouraged to book these services in advance to ensure availability on their preferred moving date.

Disposal Services

Big Apple Moving & Storage Inc. offers disposal services to assist customers in responsibly discarding unwanted items, furniture, and other materials during the moving process. The following terms and conditions apply to our disposal services:

1. Scope of Disposal Services

Our disposal services include the removal and disposal of specific unwanted items as requested by the customer. This service may be used for:

• Furniture and bulky items (e.g., couches, mattresses, desks).
• Appliances and electronics (subject to local disposal regulations).
• Miscellaneous items, such as boxes, packaging materials, or other debris resulting from the moving or unpacking process.

Disposal services do not cover hazardous materials, prohibited items, or any items restricted by local regulations.

2. Requesting Disposal Services

Disposal services must be arranged in advance, ideally at the time of booking or at least 48 hours prior to the moving date. Same-day disposal requests may be accommodated based on availability but are not guaranteed and may incur additional charges.

3. Additional Fees and Charges

Disposal services are billed separately from standard moving services, with charges based on the type, size, and volume of items to be disposed of, as well as local disposal requirements. Disposal fees may vary depending on:

• Type of items (e.g., electronics, furniture, appliances).
• Volume or weight of the items being removed.
• Local recycling or landfill fees.

Customers will be informed of any additional fees before the disposal service is provided.

4. Customer Responsibility for Disposal-eligible Items

Customers are responsible for identifying items they wish to dispose of and for notifying Big Apple Moving & Storage Inc. in advance. Items intended for disposal should be clearly separated from items intended for transport to avoid confusion. If any items are mistakenly disposed of due to lack of proper identification, Big Apple Moving & Storage Inc. will not be held liable.

5. Limitations on Disposal

Certain items may not be eligible for disposal due to legal or environmental restrictions, including:

• Hazardous materials (e.g., chemicals, paint, propane tanks).
• Items containing biohazard materials or toxic substances.
• Restricted electronics or large appliances (subject to local regulations).
• Perishable items or food products.

Big Apple Moving & Storage Inc. reserves the right to refuse disposal of items that do not meet regulatory or safety requirements.

6. Eco-Friendly Disposal Efforts

Whenever possible, Big Apple Moving & Storage Inc. will aim to dispose of items in an environmentally responsible way, including recycling or donating items in usable condition to minimize waste. However, this may be subject to limitations based on item condition and local regulations.

7. Waiver of Responsibility

Once items have been removed for disposal, they cannot be reclaimed. Customers acknowledge that Big Apple Moving & Storage Inc. is not liable for any items mistakenly marked for disposal or for any customer oversight regarding disposal instructions.

8. Scheduling and Availability

Disposal services may be subject to scheduling constraints and availability, especially during peak moving periods. Customers are encouraged to request disposal services as early as possible to ensure availability and proper coordination with their move.

Referral Program

Big Apple Moving & Storage (“our”, the “Company”) offers you the opportunity to earn money by referring friends to use our moving and storage Services (The “Service”). Your participation in the Referral Program (the “Program”) can earn you financial compensation (“Referral fee”). The Company reserves the right to terminate the Program at any time for any reason. The Company administers the Program.These terms (“Terms”) apply to a user’s participation in the Program. By participating in the Program, users agree to use the Program as outlined herein, and consistent with any other terms we may apply to the Program. If you do not agree to these Terms in their entirety, then you cannot register and participate in the Program. Users also cannot where in so doing, they would violate any applicable law or regulations.

Conditions for Receiving Referral Fee:

A referral fee will be awarded for Successful Referrals who meet the following conditions:

1. The Referred Customer must use one of the Company’s suggested services.
2. The Referred Customer must pay in full for the services used by him
3. Referral must be submitted prior to the customer booking their job with us
4. The referred client must be a new contact for our Big Apple Moving & Storage thus cannot be in our existing database in any shape or form (i.e. if Big Apple Moving & Storage has established a contact with the same customer or someone associated with them prior to the referral submission). 
5. The referred customer must be aware of the referral transaction (i.e. Big Apple Moving & Storage will not be a part of general solicitation) 

Eligibility:

This Program will not be applicable where such referral programs are prohibited by law and/or local regulations. Users who refer others to the program are “Referrers”; those who are referred are “Referred Customers.” Referrers may be eligible to receive a referral fee for every successful referral. To be eligible to participate in the Program you must meet the local regulations and restrictions that might apply to programs that include financial compensation, including but not limited to, Minimum age, Language understanding. Customer

How the Program Works:

To participate, the user needs to visit https://bigapplemoving.com/referral-program/ fill in the form and follow the on-screen instructions to start referring. You will be provided with an email verification of the referral information. If the Referred Customers use and pay in full for one of the Company services, the referral will be then considered as successful (the “successful referral”).

How Referral Fees Work:

There is no limit to the number of referrals each user can submit.

The refer user may be entitled to:
Local Moves: Referrers receive a 10% commission on the total paid invoice for completed local moves.

Long-Distance Moves: Referrers receive a 5% commission on the total paid invoice for completed long-distance moves.

The referral fee will be subject to verification and will be awarded within 10 business days of full payment received by the Company. Big Apple Moving & Storage may withhold a referral fee if it believes additional verification is required. The Company may also withhold or invalidate any potential referral fee if it appears as fraudulent, suspect, or in violation of these Terms or any law. 

The Company decisions will be final and binding, except where prohibited, including decisions as to whether a Successful Referral or referral fee is valid, when and if to terminate the Program, and whether, if at all, to change the program from time to time.

Liability Release:

Users agree that by participating in the Program, they agree to be bound by these Terms the decisions of Big Apple Moving & Storage. furthermore, they agree to release and hold harmless the Company and their respective parent companies, affiliates and subsidiaries, together with their respective employees, directors, officers, licensees, licensors, shareholders, attorneys and agents including, without limitation, their respective advertising and promotion entities and any person or entity associated with the production, operation or administration of the Program (collectively, the “Released Parties”), from any and all claims, demands, damages, losses, liabilities, costs or expenses caused by, arising out of, in connection with, or related to their participation in the Program (including, without limitation, any property loss, legal matters,  damage, personal injury or death caused to any person(s) and/or the awarding, receipt and/or use or misuse of the Program or any referral fee).

Warranties and Limitation of Liability

Big Apple Moving & Storage Inc. is committed to providing high-quality moving and storage services. However, to the extent permitted by law, we limit certain warranties and liabilities associated with our services. The following terms outline our warranty disclaimers and liability limitations:

Disclaimer of Warranties

Big Apple Moving & Storage Inc. provides its services “as is” and makes no express or implied warranties regarding the services provided, except as explicitly stated in this agreement. This includes, but is not limited to:

• Implied Warranties: The Company disclaims any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
• Service-Specific Warranties: While we strive to provide safe, secure, and timely services, we do not guarantee that services will be uninterrupted, error-free, or free from damage, as certain risks are inherent in the moving and storage process.

Limitation of Liability

To the fullest extent permitted by law, Big Apple Moving & Storage Inc. limits its liability for any damages, losses, or expenses arising from the use of our services, as follows:

• Basic Liability Coverage: The Company provides basic liability coverage for loss or damage to items during transport or storage at a rate of $0.60 per pound per item, unless additional insurance has been purchased by the customer. This coverage is limited and applies only to items packed and handled by our team.
• Direct Damages Only: The Company’s liability is limited to direct damages only, and we are not liable for any incidental, indirect, special, or consequential damages (including, but not limited to, loss of revenue, profits, data, or personal belongings) arising out of or in connection with our services.
• Total Liability Cap: In no event shall Big Apple Moving & Storage Inc.’s total liability for any move exceed the total amount paid by the customer for the specific service that gave rise to the claim, even if multiple claims arise from the same service.

No Liability for Prohibited Items

Big Apple Moving & Storage Inc. is not liable for any loss or damage to items classified as prohibited or restricted under our policies, including but not limited to hazardous materials, perishables, or valuables such as cash, jewelry, and important documents. Customers are responsible for ensuring that all items packed and moved comply with our service terms.

Third-Party Services and Links

The Company may, from time to time, provide referrals or links to third-party service providers (e.g., insurance, storage facilities, or specialized movers). Big Apple Moving & Storage Inc. is not responsible for the services provided by these third parties, and any agreements with them are solely between the customer and the third party. The Company disclaims all liability for the acts or omissions of any third-party providers or partners.

Customer Responsibilities

The customer is responsible for preparing and securing items for transport, providing accurate information, and ensuring that Big Apple Moving & Storage Inc. has access to the premises at the scheduled times. We will not be liable for damage or delays caused by a failure to meet these responsibilities.

Force Majeure

Big Apple Moving & Storage Inc. shall not be liable for any failure or delay in performing services due to events beyond our control, including but not limited to natural disasters, severe weather, accidents, government restrictions, strikes, or other events categorized as Force Majeure. In such cases, the Company will work with the customer to reschedule services at a mutually convenient time.

Claims and Liability Limitation Acknowledgment

By using our services, customers acknowledge and agree to the limitations of liability and disclaimers of warranties outlined in this agreement. Customers also agree to file any claims promptly as outlined in our Claims and Refunds policy and accept that all claims will be subject to the terms of this agreement.

Applicable Law and Arbitration

This agreement and any dispute arising from the services provided by Big Apple Moving & Storage Inc. shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law principles. The following terms outline the jurisdiction and dispute resolution process.

Governing Law

All matters arising from or related to this agreement, including any claims for breach, interpretation, enforcement, or otherwise, shall be governed by the laws of the State of New York. By using our services, customers agree to submit to the laws of New York for all legal matters.

Agreement to Arbitrate

In the event of any dispute, claim, or controversy arising out of or relating to this agreement, including the services provided by Big Apple Moving & Storage Inc., both parties agree to resolve such disputes exclusively through binding arbitration. Arbitration offers a more streamlined alternative to litigation and is intended to be a more efficient means of resolving disputes.

Arbitration Process

Arbitration proceedings shall be conducted as follows:

• Arbitrator Selection: The arbitration shall be administered by a neutral arbitrator selected by both parties or, if necessary, appointed by an arbitration organization, such as the American Arbitration Association (AAA).
• Location: The arbitration shall take place in New York, New York, unless both parties agree to an alternate location.
• Rules: The arbitration will be conducted in accordance with the AAA’s Commercial Arbitration Rules or other mutually agreed-upon rules.
• Costs: Each party shall bear its own costs and attorney fees, with the arbitration costs and fees allocated in accordance with the arbitrator’s decision. In cases where this agreement or applicable law allows for recovery of costs, the prevailing party may be entitled to a portion or all of its fees.

Scope of Arbitration

Arbitration under this agreement will only cover individual claims by the customer or Big Apple Moving & Storage Inc. and will not be conducted on a class, collective, or representative basis. Neither party has the right to act as a representative of other customers or third parties in the arbitration process.

Binding Decision

The decision and award of the arbitrator shall be final and binding on both parties. Judgment on the arbitration award may be entered in any court having jurisdiction over the matter, including but not limited to the courts in the State of New York.

Waiver of Jury Trial

By agreeing to arbitration, both parties waive their right to a trial by jury for any claim or dispute arising from or related to this agreement. This waiver applies to all claims, including those arising under statutory, tort, or contract law.

Changes to Terms

Big Apple Moving & Storage Inc. reserves the right to update, modify, or amend these Terms & Conditions at any time. The following outlines our policy regarding changes to these terms and the customer’s responsibility to stay informed.

Notification of Changes

Any significant changes to these Terms & Conditions will be posted on our website at https://bigapplemoving.com and, where required by law or deemed appropriate, we may also notify customers directly via email or other communication methods.

Effective Date of Changes

All changes will become effective upon posting, or as otherwise specified in the notice. By continuing to use our services after the effective date of any changes, you agree to be bound by the updated terms.

Reviewing Updated Terms

It is the customer’s responsibility to review these Terms & Conditions periodically to stay informed of any modifications. We encourage all customers to regularly visit our website or contact our customer service team if they have questions regarding the current Terms & Conditions.

Binding Effect of Updated Terms

By booking or using our services after changes have been made to the Terms & Conditions, you acknowledge and agree to accept these revisions as legally binding. If you do not agree with any updates, you must discontinue the use of our services immediately.