Privacy Statement

Big Apple Moving & Storage (“we”, “our”, or “us”) operates the website https://bigapplemoving.com (the “Site”). This Privacy Policy outlines the types of personal information we collect, how it is used, with whom it is shared, and your rights regarding your personal information. By using our Site, you agree to the collection and use of information in accordance with this policy.

Contact

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Email: customercare@bigapplemoving.com

Address: 750 Lexington Ave, New York, NY 10022

Phone: (212) 365-0707

Collecting Personal Information

We may collect personal information from you when you visit our Site, register an account, subscribe to our newsletter, fill out a form, or interact with our services. Personal information may include, but is not limited to, your name, email address, phone number, mailing address, and payment information.

Minors

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal information, we will take steps to delete that information from our systems.

Sharing Personal Information

We may share your personal information with third-party service providers to perform services on our behalf, such as payment processing, data analysis, marketing, and customer support. We require these service providers to use your personal information only for the purposes we specify.

We may also share your personal information to comply with applicable laws and regulations, respond to legal requests, or protect our rights.

Using Personal Information

We use your personal information for various purposes, including:

– To provide and maintain our Site and services

– To improve, personalize, and expand our Site and services

– To communicate with you and provide customer support

– To process transactions and send you related information

– To detect, prevent, and address technical issues

– To monitor the usage of our Site and services

– To comply with legal obligations

AI Video Analysis and Inventory Extraction Tool

By accessing or using Big Apple Moving’s artificial intelligence–powered video analysis and inventory extraction tool (the “AI Tool”), which allows users to scan rooms with a device camera or upload video content for the purpose of generating an automated inventory list, the User expressly acknowledges, understands, and agrees that the AI Tool is provided strictly “as is” and “as available,” without warranties of any kind, whether express or implied; that Big Apple Moving makes no representation, warranty, or guarantee as to the accuracy, completeness, or reliability of any inventory list or data generated; that the User shall be solely responsible for verifying, confirming, and relying upon any results produced; that the AI Tool is intended solely as an informational aid and not as a substitute for professional moving, storage, insurance, or valuation services; that under no circumstances shall Big Apple Moving, its affiliates, officers, directors, employees, contractors, or agents be liable to the User or any third party for any damages, losses, or liabilities of any kind arising from or related to the use of or reliance upon the AI Tool; that the User irrevocably releases, waives, and holds harmless Big Apple Moving and its affiliates, officers, directors, employees, contractors, and agents from any and all claims, demands, losses, liabilities, or expenses (including attorneys’ fees) arising from such use or reliance; that the User shall defend, indemnify, and hold harmless Big Apple Moving and its affiliates, officers, directors, employees, contractors, and agents from and against any and all third-party claims, actions, damages, or expenses (including attorneys’ fees) resulting from the User’s use of or reliance upon the AI Tool, any inaccuracies or omissions in the generated inventory list, any video or image content submitted by the User, or any violation of applicable law or third-party rights; and that by using the AI Tool, the User provides informed and irrevocable consent to Big Apple Moving’s collection, processing, and analysis of submitted video or image content for operational, quality assurance, and product improvement purposes.

Lawful Basis

We process your personal information based on one or more of the following lawful bases:

– Your consent to the processing of your personal information

– The performance of a contract between us and you

– Compliance with a legal obligation

– Our legitimate interests, such as improving and providing our Site and services

Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements.

Selling Personal Information

Our Site does not sell personal information, as defined by the California Consumer Privacy Act of 2018 (“CCPA”).

Your Rights

If you are a resident of the European Economic Area (EEA), you have the right to access, correct, or delete your personal information, as well as the right to object to or restrict our processing of your personal information. If you wish to exercise any of these rights, please contact us at customercare@bigapplemoving.com.

GDPR

If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). You also have the right to data portability and the right to withdraw your consent to our processing of your personal information.

CCPA

If you are a resident of California, you have certain data protection rights under the California Consumer Privacy Act (CCPA). These include the right to:

– Know what personal information is being collected about you

– Know whether your personal information is sold or disclosed and to whom

– Say no to the sale of your personal information

– Access your personal information

– Receive equal service and price, even if you exercise your privacy rights

To exercise any of these rights under the CCPA, please contact us at customercare@bigapplemoving.com.

Cookies

We use cookies and similar tracking technologies to collect information about your browsing activities, analyze Site traffic, and provide personalized content and advertisements. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Do Not Track

We do not support Do Not Track (“DNT”) signals sent by web browsers. DNT is a preference you can set in your web browser to inform websites that you do not want to be tracked.

Changes

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date. You are advised to review this Privacy Policy periodically for any changes. Your continued use of our Site and services constitutes your acceptance of any changes to the Privacy Policy.

SMS Comunication

Text message communications. We use text messaging to communicate with you about your service. Normal messaging rates apply and the frequency of messages may vary. Mobile Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Opt-out of text message communications. You may opt-out of text messaging at any time by replying to any message with STOP or contacting us at customercare@bigapplemoving.com. This will end the communications from that particular phone number. You may continue to receive service-related and other non-marketing text messages from other phone numbers managed by Big Apple Moving, and you may opt out of those in a similar fashion.

Complaints

If you have any complaints regarding our handling of your personal information or our privacy practices, please contact us at customercare@bigapplemoving.com.

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